Midwest BankCentre
  • 07-Aug-2017 to 06-Feb-2018 (CST)
  • Operations
  • St. Louis, MO, USA
  • Part Time

Job Description And Analysis

- Lockbox Processor -

 

Reports to: Transaction Services Supervisor

 

I.     Function and Impact Information

Purpose of Job

The purpose of the job is to process our customer's checks and invoices in a timely and accurate manner.  Daily separation of all mail received in the Lockbox postal mail boxes.  The job includes data entry of lockbox transactions, scanning of invoices and memo post daily deposits to each lockbox account.  There is a review of checks and documentation to ensure they are all processed under the correct company ID.  All work is processed in accordance with HIPAA guidelines.  Help backup other jobs assigned by the Transaction Services Supervisor.

Impact of the Job

If this job is done well, there is timely and efficient support to the commercial and retail divisions and quality customer service to both external and internal customers. This job relates to all areas of the bank at some time.

Routine Decisions Made

Depositing a check that may have a different "Pay to the order of" then what would normally come through for that customer.  Prioritizing work flow in the department is also a key part of the job.

Nature of Internal Contacts

Internal sales staff - set up new customers, questions concerning PO Box number, specific instructions concerning a customer.  Interaction with other members of the Deposit Operations Team (Account Services and Item Processing).

Nature of External Contacts

Inform customers of any problems. Call the customer for verification of a check that may have a different "Pay to the order of" than what would normally come through for that customer.

 

II.   Responsibilities and Tasks

Essential Responsibilities, Time Spent

                                                                                                                 % Time      Weight

  1. Lockbox processing                                                                   70                    70
  2. Lockbox web research                                                               20                    12
  3. Other duties                                                                              10                    8

Tasks Required For Each 1.   Lockbox Processing

  • Sort customer invoices
  • Compare invoices, stubs and EOB information
  • Log checks in wholesale system, run tapes on checks for retail system
  • Fill out log
  • Input payee and invoice information in the lockbox system
  • Mail or email necessary documentation to customers with required reports
  • Fax customers reports when necessary
  • Perform upload to JH system and memo post customers accounts
  • Prepare month end billing report

2.   Research

  • Research items as requested
  • Mail researched items to customers or send to appropriate department

3.   Other duties

  • Other duties that may be assigned by supervisor

III.  Specifications

Knowledge, Skills & Abilities Required,

Knowledge

Skills

Abilities

n  Personal Computer

n  10 key calculator

n  Multifunction Printer

Printer/copier/scanner/

fax

n  Type 30 wpm

n  Work with minimal supervision

n  Meet deadlines

n  Work under pressure

n  Team oriented

n  ability to interact cordially with coworkers to accomplish common tasks.

 

Physical Requirements

       * Physical; mobility and dexterity to create and transport files and operate general office                           equipment (telephone, printer/fax/copier/scanner).

      * Able to effectively read, write and speak the English language.

      * Visual acuity sufficient to accurately review and proof information.

      * Auditory ability to use a telephone.

      * Able to accurately enter data on a CRT/PC.

      * Ability to lift 40 lbs. and maneuver among desk and tables.

           

Formal Education and Credentials

        High School diploma.  Some office or banking experience preferred.

Working Conditions

        Able to travel to other locations/branches.

        Able to work required overtime.

Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities

Midwest BankCentre
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