Midwest BankCentre
  • 29-Aug-2017 to 28-Oct-2017 (CST)
  • Operations
  • MO, USA
  • Full Time

JOB DESCRIPTION AND ANALYSIS

--TRANSACTION REVIEW SPECIALIST--

REPORTS TO: SUPERVISOR TRANSACTION SERVICES

I. FUNCTION AND IMPACT INFORMATION

       PURPOSE OF JOB

  •  To keep the bank in compliance with court ordered garnishments, respond to IRS tax levies and comply with subpoenas.
  • Process return mail-reviewing potential Red Flag issues and attempt to obtaina current address for customers.
  • Fraud monitoring utilizing YellowHammer and FirstData.

 

IMPACT OF THE JOB

  •  Accurate and efficient processing of garnishments, levies and subpoenas, helps to limit liability of the Bank. This job relates to all areas of the bank.
  • Daily review of systems, reports and real time reporting to monitor and minimize fraud losses.
  •  This job will log, review mail returned by the post office potentially identifying Red Flags. The employee will work with the Call Centre in an attempt to obtain a current address for the customer and mail out change of address forms where applicable.

 

ROUTINE DECISIONS MADE

  •  Determining which accounts can be legally held,which documents can be sent based upon the information requested in the subpoena.
  • Reviewing items in YellowHammer, FirstData and various other reports to detect fraud. If something appears suspicious or fraudulent then suspicious activity forms need to be filled out and send to Compliance.

 

NATURE OF INTERNAL CONTACTS

 

There is daily contact with Deposit Operations team due to work flow in the department. Also, there is contact with all areas of the bank to assist with inquiries and problem resolution.

 

NATURE OF EXTERNAL CONTACTS

 

Employee cooperates as needed with external/internal auditors and bank examiners. The employee will work directly with lawyers, Internal Revenue Investigators, as well as customers.

 

II. RESPONSIBILITIES AND TASKS

 

ESSENTIAL RESPONSIBILITIES, TIME SPENT & IMPORTANCE (WEIGHT)

                                                                                                                               % Time                                              Weight

Return Mail                                                                                                                         75                                                  65

Responding to garnishments, subpoenas and levies                                                        10                                                  20

Monitoring fraud and providing assistance in suspected fraud with customers              10                                                  10

Account verification requests                                                                                           5                                                    5          

 

 

TASKS REQUIRED FOR EACH

  1. Return Mail Processing
    • Receive all return mail for the bank.
    • Log the mail into the Return Mail Spreadsheet. Review for any Red Flag discrepancies.
    • Work with the Call Centre to attempt to reach our customers to verify

 

  1. Garnishment, subpoena and levy responses
    • Verify account information prior to placing holds or gathering of information for subpoena.
    • Work with the opposing and petitioning attorney to coordinate deposition and/or delivery of the subpoena.
    • Answer the interogatories.

 

  1. Monitoring Fraud and providing assistance in suspected fraud
    • Review of internal systems, YellowHammer and First Data to identify potential fraudulent transactions.
    • Troubleshoot debit card issues.
    • Answer internal customer phone inquiries.

 

  1. Account verification requests
    • Responding to requests that are received via mail, fax or online.

 

III. SPECIFICATIONS

 

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

   

Knowledge

  • Microsoft products
  • AS/400
  • Knowledge of bank services
  • Knowledge of DDA systems
  • YellowHammer and First Data
  • Internal policies and procedures

Skills

  • Strong written and communication skills
  • Excellent "people" skills
  • General office administration
  • PC Skills

Abilities

  • Flexibility
  • Team player
  • Detail oriented
  • Organized
  • Dependable
  • Reliable
  • Ability to interact cordially with coworkers to accomplish common tasks
  • Ability to multi-task in a fast-paced envirument

 

PHYSICAL REQUIREMENTS

 

ABLE TO EFFECTIVELY READ, WRITE AND SPEAK THE ENGLISH LANGUAGE. ABLE TO

LIFT AND/OR CARRY 25 POUNDS. ABLE TO ACCURATELY ENTER DATA ON A PC. VISUAL ACUITY SUFFICIENT TO ACCURATELY REVIEW AND PROOF INFORMATION. AUDITORY ABILITY TO USE A TELEPHONE.

 

FORMAL EDUCATION AND CREDENTIALS

 

HIGH SCHOOL DIPLOMA AND A MINIMUM OF 3 YEARS BANKING EXPERIENCE.

 

WORKING CONDITIONS

 

ABLE AND WILLING TO WORK REQUIRED OVERTIME.

ABLE AND WILLING TO TRAVEL TO OTHER LOCATIONS/BRANCHES.

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and individuals with Disabilities

Midwest BankCentre
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