Midwest BankCentre
  • 12-Oct-2017 to 11-Dec-2017 (CST)
  • Operations
  • MO, USA
  • Full Time

Job Description And Analysis

Product Coordinator

 Reports to: Supervisor Deposit Operations         

 

                             

I.     Function and Impact Information

Purpose of Job    

Verify and maintain all coding on accounts for accurate and complete information.  Verify and maintain all paperwork for accounts for accurate and complete information.  Compare and verify changes to system/accounts

Validate and process instructions to electronically transfer the Bank's and/or customers'    funds through ACH and wire transfer

Impact of the Job

If this job is done well, there is timely and efficient support to the commercial and retail divisions and quality customer service to both external and internal customers. This job relates to all areas of the bank at some time.

 

Routine Decisions Made

Decisions are routinely made regarding the correctness of account documentation.

Decisions are made regarding waiving service charges assessed to customers.

Nature of Internal Contacts

Daily contact with Deposit Operations employees due to work flow in the department.       Contact with Customer Service department regarding missing or incorrect information. Contact with all other areas of the bank to assist with inquiries and problem resolution.

Nature of External Contacts

Assist customers with inquiries and problem resolution. Assist other banks and non customers with inquiries.

II.   Responsibilities and Tasks

Essential Responsibilities, Time Spent

                                                                                                                 % Time      Weight      

Documentation of accounts                                                                          30              30

Maintenance for accounts                                                                            30              20

Deposit Operations Duties                                                                           30              12

Initiate/Approve wires and ACH files                                                              10              12

 

Tasks Required For Each

1.  Documentation or balancing of Accounts

  • Verify new account information prior to inputting to computer
  • Check that all proper paperwork is complete when received on new accounts and changes
  • File all Signature Cards, Resolutions, POA Papers, Trust Papers, Now Certification, and Death Certificates
  • Capture signature cards

2.   Maintenance for Accounts

  • Enter new accounts and changes on application side
  • Enter all new stop payments, holds, and restrictions
  • Release or make changes to all existing stop payments, holds, and restrictions
  • Daily reports such as NSF, unposted items, chargebacks, sweeps, deposit corrections, etc. used to maintain customer accounts.

3.   Deposit Operations Duties

  • Assist with other Deposit Operations functions as needed.
  • Answer internal and external customer phone inquires

III.  Specifications

Knowledge, Skills & Abilities Required

Knowledge

Skills

Abilities

n  Knowledge of DDA, Savings & CD Systems

n  Knowledge of Account Titling.

n  Knowledge of deposit products

n  General Office Administration

n  Verbal Communication Skills

n  P C Skills

n  Type 35 wpm

n  Attention to detail

n  Accurate record keeping

n  Problem solving

n  Ability to interact cordially with coworkers to accomplish common tasks.

n  Ability to multi-task in a fast-paced environment.

 

Physical Requirements

Physical mobility and dexterity to transport files up to 40 lbs and operate general office equipment (telephone, fax, copier).

Ability to accurately enter data on a PC.

Ability to effectively read, write and speak the English language.

Visual acuity sufficient to accurately review and proof information.

Auditory ability to use a telephone.

           

Formal Education and Credentials

High school education.  Minimum of 3 years work experience in banking operations; or, an equivalent combination of education and experience.

Working Conditions

Able and willing to travel to other locations/branches.

Able and willing to work required overtime.

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and individuals with Disabilities

     

Midwest BankCentre
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