Midwest BankCentre
  • 01-Nov-2017 to 31-Dec-2017 (CST)
  • Customer Service
  • MO, USA
  • Full Time

JOB DESCRIPTION AND ANALYSIS
BANKCENTRE LEADER

I. FUNCTION AND IMPACT INFORMATION

PURPOSE OF JOB

  • Manage the daily functions of the BankCentre
  • Establish key initiatives and develop tactics to achieve bank wide goals

IMPACT OF THE JOB

  • Managing the facility to ensure that all deposit and loan goals are met in accordance with the bank's strategic plan
  • Ensuring growth of the bank's customer base
  • Making independent judgments that impact every department within the bank

SUPERVISION:  SUPERVISES BANKCENTRE TEAM

II. SIGNIFICANT RESPONSIBILITIES AND TASKS

1. Manage BankCentre and Employees

  • Develop new sales tactics and ideas in order to achieve initiatives and goals in accordance with Bank strategic plan
  • Monitor and track weekly/monthly/annual goals for each team member
  • Conduct daily/weekly meetings to update team members with any new product/procedure information and to ensure that any concerns or issues have been addressed
  • Coach and develop team members for career path
  • Hire, evaluate, and terminate staff
  • Develop processes and procedures
  • Measure and monitor income and expense in alignment with budget goals
  • Monitor and complete reports as necessary for effective management of team

2. Develop business to meet BankCentre deposit and loan goals

3. Effective operation of the BankCentre location

  • Observe and prioritize daily work to ensure accuracy
  • Ensure team members understand and adhere to bank policies and procedures
  • Perform Audit & Compliance functions as necessary
  • Identify and assess staffing needs

4. Perform Complete Banker Functions as needed

5. Resolution of customer inquiries and complaints 

  • Communicate with and respond to customers in person, by phone, mail, or email
  • Develop a comprehensive knowledge of company services, products, and operations
  • Research information needed to answer customers' questions and concerns
  • Resolve difficulties with dissatisfied customers and make quick decisions about the legitimacy of complaints

6. Perform special projects or other duties as assigned

III. SPECIFICATIONS

Knowledge, Skills & Abilities Required

Knowledge

  • financial and bank products and services
  • regulations
  • investments, trusts, POAs IRA's, and estate issues

Skills

  • presentations
  • management
  • communication
  • sales
  • decision making
  • computer: Platform Automation (CFI), MSWord, Silverlake, Excel

Abilities

  • analytical thinking
  • problem solving
  • multi-tasking
  • fluent English
  • lift 25 lbs.
  • climb ladders

PHYSICAL REQUIREMENTS

FORMAL EDUCATION AND CREDENTIALS

Bachelors degree preferably in a business related degree such as finance, management, or marketing. Minimum of three years' experience in financial services and one year of management experience. 
Notary license required or commitment to attain license. Special courses such as consumer lending, IRA, sales, computer courses are beneficial.

WORKING CONDITIONS

Generally an indoor environment with adequate lighting, heat and air conditioning.  On occasion will be required to travel outside the facility for sales calls, meetings, training and/or other activities. 

OTHER INFORMATION

May have to work at other locations as needed.  Uses own personal car for making outside calls or traveling to other Bank locations.

Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities

Midwest BankCentre
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