Midwest BankCentre
  • 17-Nov-2017 to 16-Jan-2018 (CST)
  • Operations
  • MO, USA
  • Full Time

Job Description and Analysis

-- Business Operations Specialist --

Reports To:  Supervisor Account Services


 1. Function and Impact Information


Purpose of Job

To assist and provide support to Commercial and Retail staff, Treasury Management Sales team, Deposit Operations team in Treasury Management services.  Verify and maintain all paperwork for the Treasury Management Sales team for accurate and complete information.  Compare and verify changes to system/accounts/billings.  Prepare monthly reporting, run queries and work on special projects.  Handle all technical and service calls for the banks business customers.

Impact of the Job

Maintain a professional relationship for the bank by responding timely to customer requests.  Promote positive image of the bank by willingness and helpfulness in all customer contacts.  Timely and efficient support to the Treasury Management Sales team. Provide quality customer service to both external and internal customers. This job relates to all areas of the bank at some time. Decrease liability to the bank by verifying all documents are on file.  Achieve satisfactory on all audits (internal/external).





Routine Decisions Made

 Determine if properly authorized requests have been made. Perform requests that provide customer satisfaction while maintaining bank policies and government regulations.  Assist customers with requests and/or troubleshoot problems.   Decisions are routinely made regarding the correctness of account documentation. Determine if positive pay exception items are approved by customer.

 Nature of Internal Contacts

 Daily contact with Deposit Operations team due to work flow in the department. Daily contact with Treasury Management Sales and Retail teams. Contact with all other areas of the bank to assist with inquires and problem resolution. Support services (e.g. Information Systems).

  Nature OF External Contacts

Business customers for inquiries and technical support of Treasury Management products.  Vendors (e.g. TransFirst Merchant Services, Profit Stars) to assist the Treasury Management sales team and to service customers.  Cooperates as needed with external/internal auditors and bank examiners. 


 2. Responsibilities and Tasks

Essential Responsibilities, Time Spent & Importance (Weight)



% Time


1.  Servicing Treasury Management customers/sales team and provide technical assistance



2.  TM Documentation Review and Maintenance



3.  End of month reporting



4.  Special projects, assist Deposit Operations team




Tasks Required for Each

 1. Servicing Treasury Management customers and sales team and provide technical assistance

  • Provide efficient, courteous service to customers and assist Customers with technical help or general information
  • Provide efficient, courteous service and assist the Sales Team with any questions or problems they may have.
  • Troubleshoot and program all MS equipment
  • Return all internal/external calls within 24 hours
  • Answer internal customer phone inquiries outside of the Treasury Management sales team and external customers.


 2. TM Documentation Review and Maintenance

  • Check that all proper paperwork is complete when received on new Cash Management services and changes.
  • Scan all documentation for audit purpose
  • Set up new services for Treasury Management Sales team in a timely manner
  • Set up all fees to be charged to the business / set up dual control to verify fees have been setup and billed properly to the customer
  • ICS/CDARS customer setup

 3. End of Month Reporting

  • Pull monthly queries and provide totals to Treasury Management Sales team
  • Monitor all Treasury Management products to assure all fees are being collected/set up dual control to verify fees assessed
  • Complete monthly audit checklist
  • Complete annual audit checklist
  • Send quarterly reports to commercial lenders and compliance for ACH and Remote Deposit limits.
  • Annual token billings
  • Prepare annual risk review information for lenders review and approval


4. Special Projects, Assist Deposit Operations team

  • Assist with daily work flow /projects


III.    Specifications


            Knowledge, Skills & Abilities Required





  • Microsoft products
  • AS/400
  • Knowledge of bank services
  • Knowledge of DDA systems
  • Working knowledge of CM
  • Internal policies and procedures


  • Strong Written and communication skills
  • Excellent "people" skills
  • Merchant equipment programming
  • General Office Administration
  • PC Skills
  • Flexibility
  • Team Player
  • Detail oriented
  • Organized
  • Dependable
  • Reliable
  • Ability to interact cordially with coworkers to accomplish common tasks
  • Ability to multi-task in a fast-paced environment



Physical Requirements

 Able to effectively read, write and speak the english language.  Able to

lift and/or carry 35 pounds.  Able to accurately enter data on a pc.  Visual acuity sufficient to accurately review and proof information.  Auditory ability to use a telephone.


Formal Education and Credentials

Associates degree in business and a minimum of three years of Treasury Management experience or, an equivalent combination of education and experience.  Prior banking experience preferred.


Working Conditions

 Able and willing to work required overtime.

Able and willing to travel to other locations/branches.


Midwest BankCentre
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